Shipping policy

We are committed to delivering your prostate health supplement swiftly and securely across Europe. Below you'll find all the information you need regarding our shipping processes, costs, and delivery timelines.

1. Shipping Regions

We proudly ship Prostector supplements to all countries within Europe. Please ensure that your shipping address is located within this region to qualify for our shipping services.

2. Shipping Methods and Carriers

To ensure your order arrives safely and promptly, we utilize trusted shipping carriers, including:

  • DHL Express
  • PostNL
  • DPD
  • UPS

These carriers are known for their reliability and efficiency in delivering packages across Europe.

3. Shipping Costs

  • We ship to all EU countries, the UK, and Switzerland and shipping is free to these destinations.

  • For deliveries outside these free-shipping zones, shipping costs will apply and will be shown at checkout. In addition, for deliveries outside the EU, local import VAT/duties and handling fees may apply, depending on your country’s rules.

Please note that shipping costs are calculated based on the weight and destination of your order.

4. Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may extend slightly, but we strive to minimize any delays.

5. Delivery Timeframes

  • Next day delivery:  The Netherlands & Belgium

  • Standard Delivery:
    3-5 business days within Europe.

  • Express Delivery:
    1-2 business days within Europe (available at an additional cost).

Delivery times may vary slightly depending on your specific location and the chosen shipping method.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey to your doorstep via the carrier’s website.

7. Customs, Duties, and Taxes

Since we ship within Europe, there are no additional customs duties or taxes for orders shipped to EU member countries. However, for orders shipped to non-EU European countries, please be aware that local customs regulations may apply. Any additional charges are the responsibility of the recipient.

8. Address Accuracy

To ensure timely and accurate delivery, please double-check your shipping address before completing your purchase. Prostector is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

9. Handling Delays

While we strive to meet all delivery estimates, unforeseen circumstances such as severe weather, carrier delays, or logistical issues may impact shipping times. In the event of a delay, we will notify you via email with updated delivery information.

10. Damaged or Lost Packages

Your satisfaction is our priority. If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive your order in perfect condition.

11. Customer Support

For any questions or concerns regarding your shipment, please reach out to our dedicated support team:

We are available Monday to Friday, 9 AM to 6 PM CET to assist you with all your shipping inquiries.